We know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion, and we use a large network of couriers to deliver goods. We ship through registered courier companies for orders within India as well as international orders. Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
DELIVERY TIMES
For domestic orders, the delivery time is usually 2-3 weeks from the date of order. International orders take 3-4 weeks.
You will see the delivery date for your order at the time of order confirmation.
SHIPPING CHARGES
Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
DUTIES and TAXES FOR INTERNATIONAL ORDERS
Duties and Taxes for international orders are not included in your order and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry, and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx, etc.) at the time of your order delivery after you receive an invoice by the shipping agent.
SHIPPING OF PRODUCTS
All orders are processed from our own warehouse in Delhi, India. Orders will be delivered to the shipping address mentioned at checkout.
ANALYSIS AND REPORTING
L'affaire Designs Pvt. Ltd. uses reporting software that allows us to analyze the amount and type of member traffic we get on our Website. We use this data to make improvements to your shopping experience and to ensure that we have enough capacity to serve all of our members properly. The software provides aggregate reporting information to L'affaire Designs Pvt. Ltd. only. No personal or personally identifiable information is gathered or used for this process.
TRACKING PACKAGE
Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency's website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order status on our web boutique, from the "Order Status" link under "Customer Assistance" in the website footer.
NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete and accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
MODES OF PAYMENT
For shipping to India, we accept all major debit and credit cards (including Mastercard, Visa and American Express) and also provide Net Banking options across major banks. For all international transactions, we accept major Credit Cards (including Mastercard, Visa and American Express).
